SHIPPING & RETURN POLICY

• Free shipping to any U.S. address.
• We ship to Canada and a few other international areas. Please see cost of shipping after you enter your order into the shopping cart.
• In U.S.A. free shipping to U.S. address takes 5 to 10 business days. If you would like quicker shipping please see cost and delivery times in shopping cart.

It is very important that you measure correctly to get a proper fit, so we recommend you follow the instructions on the “shop page” and measure twice before placing an order.  Please contact us if you have any questions.

At PeeKeeper, we respect and value every customer.  Because your trust is important to us, we want you to be completely happy with every purchase.  If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a refund or exchange.  The following rules apply:

• Returns are accepted within 30 days of receipt. Original shipping is nonrefundable.
• Returned and exchanged items should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging. May try on item for fit purposes only.  Items that come back to us in used condition or after 30 days will not be refunded and will not be sent back to you.
• Altered, special orders, and items identified as “final sale” cannot be returned.
• For your convenience we do offer prepaid label for return. This will be deducted from your return or you may ship it back using your own method of return. Please contact us through the “contact” page. You will need a printer to print the return label.
• PeeKeeper reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
• Exchanges ship for free in the USA.
• Use original blue poly bag to ship item(s) back to us.  DO NOT use priority mailers.  If an item is shipped back to us in a heavier package or a priority mailer we will deduct the cost of the extra postage we incur from your refund.  If you can not use the original package please use something similar in weight and size to ship it back to us.
• Fill out the card that was enclosed in package and include it in your return.
• We do not offer return labels internationally.  Return is at your own expense.

PREPAID LABEL RETURN POLICY, IF YOU USED PAYPAL AS PAYMENT METHOD:

• If you paid using PayPal please contact us if you would like a return label emailed to you.  
• MAKING A RETURN:  $9.90 will be deducted from your refund if you enjoyed free shipping or $6.90 if you paid for original shipping (original shipping nonrefundable).
• MAKING AN EXCHANGE:  $9.90 invoice from PayPal will be sent for payment if you enjoyed free shipping or $6.90 if you paid for original shipping (original shipping is nonrefundable).

PREPAID LABEL RETURN POLICY, IF YOU USED CREDIT CARD AS PAYMENT METHOD:

• MAKING A RETURN:  $9.90 will be deducted from your refund if you enjoyed free shipping or $6.90 if you paid for shipping (original shipping is nonrefundable). 
• MAKING AN EXCHANGE: $9.90 will be charged to your credit card if you enjoyed free shipping or $6.90 if you paid for shipping (original shipping is nonrefundable).
• If you received a prepaid label the cost is on the label.

YOUR OWN METHOD OF RETURN

• We highly suggest getting tracking on your package.  Packages without tracking and get lost in the mail will not be refunded or exchanged.  If you enjoyed free shipping and you return an item(s), we will credit back the cost of the item less $6 for shipping and handling charges to ship the item(s) to you.
• If making an exchange the $6 is waived.  If you make a return of the exchanged item you received, $6 will be deducted plus return shipping cost as stated above.

Ship to:  PeeKeeper LLC, 34 Pleasant Drive, Bernville PA 19506

Please include copy of invoice and fill out card that was enclosed in package.